Orders will be subject to the above postage & packaging rates prior to delivery. Heavy, bulky or high value items ordered together may have to be sent separately and extra postage charges may apply to heavy or large lower priced items. Normally the extra charge will be at the next listed level but overseas orders can vary.Large or heavy items (over 2 Kilos) ordered for overseas delivery will be charged at actual cost. Extra charges may also apply to bulky or heavy items being sent to Highlands and islands addresses.
REFUNDS AND RETURNS
Faulty items should be returned in the original packaging within 14 days after the item is delivered for replacement or refund. Return STANDARD postage will be refunded to the card used for original purchase. If you choose to return an item by special delivery or other premium cost method, only standard rate charge will be refunded.
We accept pre-orders for new models not yet released from the manufacturer. Charges are not made for pre-ordered items until the model is actually available. Pre-ordering is recommended for several brands as the best way to secure limited release models. If the manufacturer's price changes significantly by the time the model is released, we will check the model is still required. Pre-orders can be cancelled up to the release date of the model but we should be given as much notice as possible. If an order is cancelled after the model arrives in stock and is dispatched, return postage for the unwanted item will NOT be refunded.
Unwanted items should be returned unopened, in their original packaging within 14 days after the item is delivered for refund. Please contact us for the best return delivery address. Items returned in a damaged condition will NOT be refunded. This includes models returned in damaged or incomplete original packaging. Please note return postage for unwanted items will NOT be refunded.
DELIVERY
Orders for items marked 'IN STOCK NOW' are normally despatched within 2/3 days but please allow 14 days. Items marked 'Available to Order' can take longer and you should allow 28 days for delivery. If a model is required for a special occasion or by a specific date, please advise us at time of ordering and we will do our best to help. If you wish us to send 'Tracked' or 'Signed for' we can arrange this at actual cost.
Customers ordering from outside the UK are responsible for all Duty and Customs charges due in their home country. Charges are made in UK Pounds and exchange rates can vary. Some credit card providers make an additional charge for purchases made outside the home country.
OTHER ORDER METHODS
You can place an order by telephone on 07483 260 915 Mon-Sat between 10am - 5pm. (*from outside UK, telephone is +44 7483 260 915 )
You can order by post using UK postal orders or personal cheque. Cheques must be payable in UK Pounds from a UK bank. Please add your name and full address to the back of the cheque and make payable to McLAREN MODELS.
Send full details of the model(s) you require with payment (including postage) to: McLaren Models PO Box 21762 Larbert Stirlingshire Scotland FK1 9GG
